Meet Our Leadership Team!

"Making Financial Experiences Better" 

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Trent Sorbe

President & Founder

TSorbe@Central-Payments.com

Trent has led Central Payments since the company's inception in 2014. He was an architect of Central Payments’ Open*CP Fintech API Marketplace, one of the only true bank-as-a-service payment platforms and the technology responsible for Central Payments’ rise to the fastest growing prepaid card issuer since 2015.* With more than 28 years of debit, credit, and prepaid payments experience, Trent is responsible for products garnering nine Pay before Awards. He is also the inventor on 14 patents related to consumer financial services.  In 2016, Trent was named to the Consumer Financial Protection Bureau’s Community Bank Advisory Council and chaired the agency’s Cards, Payments, and Deposit Markets Committee. He is a co-founder of Falls Fintech, a startup accelerator program committed to bridging the bank-fintech partnership gap and sits on the Board of Directors for the Central Bank of Kansas City. *Source: The Nilson Report, 2015 to 2019. 

Heather Schumacher

Executive Vice President & Chief Operations Officer

HSchumacher@Central-Payments.com

Heather leads the Central Payments operations team which includes implementations, IT, ACH, settlement and quality assurance.   She brings more than 20 years of financial services experience, leadership and operations excellence to this role.  She has extensive experience in the payments space working with several issuing banks and numerous program managers and processors.  Heather believes in building people, and teams, around a culture of innovation and success.

Eric Cotton

Executive Vice President & General Manager

ECotton@Central-Payments.com

With more than 15 years of experience in payments at a national issuing bank and national program manager, Eric brings a unique point of view to many of the challenges faced in the payments industry today. His proven track record in product and program development demonstrates his acumen for propelling concepts to market. He is the driving force behind successfully launching and overseeing programs utilizing Central Payment's Open*CP Fintech API MarketplaceSM, one of the only true bank-as-a-service payment platforms.

Nikkee Rhody

Executive Vice President, Strategy & Executive Director of Falls Fintech

NRhody@Central-Payments.com

With more than 20 years of experience in financial services and payments, Nikkee is responsible for ensuring that the Central Payments suite of services, products, and technological capabilities are responsive to the marketplace. Nikkee is also the co-founder and managing director of Falls Fintech, Central Payments’ fintech accelerator program. She also sits on the advisory board for RiftPay, a fintech company that was part of Falls Fintech cohort two.

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Jennifer Boone

Senior Vice President & Chief Information Officer

JBoone@Central-Payments.com

Jennifer is responsible for administering the strategy and means by which data is used, delivered, shared, stored, and accessed by Central Payments’ employees and authorized third parties as well as  management of technology-related assets, security, vendors, and regulatory/industry compliance and certifications. She has over two decades of experience as a successful leader in the telecommunications industry, including account management, sales engineering, product marketing and service delivery.  Jennifer uses her well rounded business experience to provide technology solutions that keep Central Payments functioning day in and day out.

Zack Bowen

Senior Vice President of Partner Success

ZBowen@Central-Payments.com

Zack leads the partner success area including business development & partner solutions teams. He has over ten years of experience in selling SaaS software, applications, professional services and real estate and has a strong background building strategic relationships, selling and supporting both direct clients and partners who integrate with digital banking applications, ERP, mobile wallet technology and payment solutions.

Dawn Koenninger

Senior Vice President of Finance & Business Intelligence

DKoenninger@Central-Payments.com

Dawn oversees the finance, accounting, and BI/MIS functions at Central Payments.   She brings over 25 years of experience and a wealth of knowledge in each of these areas. Dawn also does a lot of work with fintech startups looking for assistance in building financial models and growth proformas.

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Jason Kasselder

Vice President of Information Systems

JKasselder@Central-Payments.com

Jason’s background includes engineering, software development, and technical management that spans various industries with extensive experience in payments. Jason approaches business and technical challenges by leveraging domain-driven-design and systems engineering methodologies. Jason believes in fostering business growth and stability by bridging the communications gap between partners and technical resources. Jason focuses on partner integration, program technical support, and IT support.

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Jo Ann Sowers

Vice President of Client Services

JSowers@Central-Payments.com

​With over 20 years in the payments industry, Jo Ann brings deep bench strength to Central Payments. During her career, she has partnered with both emerging payment and Fortune 50 companies to enable growth for their financial service programs. Jo Ann leverages her extensive experience to support Central Payments’ partners achieve program goals. She focuses on developing and deploying strategies to maximize the client and customer experience, drive proactive solutions, and attain service level commitments with the goal to increase program volumes and client retention.

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Adrian Escalona Jr.

Vice President & Senior Counsel

AEscalona@Central-Payments.com

Adrian joined Central Payments after spending almost a decade as in-house counsel in the short-term consumer financial services industry.  Adrian’s well-rounded business experience in conjunction with his work in regulatory compliance, secured and unsecured lending, and commercial agreement negotiation, provides the necessary background to support an ever changing and growing business. Some of Adrian’s primary responsibilities at Central Payments include providing legal guidance on complex legal issues, drafting and negotiating commercial contracts, identifying risks, and resolving issues. 

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Shannon Huether

Vice President of Implementations

SHuether@Central-Payments.com

Shannon is responsible for applying expert knowledge, providing strategic direction, and solving complex challenges for partners. She brings a detailed and timely approach to Central Payments’ implementations. Her broad background includes deep implementation experience working with numerous program managers, processors, and associations. She focuses on producing and delivering programs that are compliant, on-time, and on-budget.

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Leah Christenson

Vice President of Platform Services

LChristenson@Central-Payments.com

With seven years of experience in prepaid issuing & program management, Leah has a strong understanding of program, client and vendor management. Leah leads Central Payments’ program management team, who contribute to program implementation, day-to-day operations and overall cardholder experience. Leah is a 2020 graduate of Embe Women’s Leadership program and 2021 graduate of Leadership South Dakota.

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Michele Lambert

Vice President & Controller

MLambert@Central-Payments.com

Michele has more than 25 years of accounting and operations experience in the payments industry with national issuing banks.  Her background includes financial and regulatory reporting, reconciliation, project management and escheatment.  She brings extensive experience developing and enhancing internal controls and implementing process improvements focused on accuracy and efficiency to this role.